Support services

At Marianopolis every person and every resource is dedicated to student success in the classroom and beyond. Here are the services and resources, on campus and online, that provide personalized support to students each day.

  • Academic Advising

    Academic Advisors offer support in all aspects of academic life and help students as they consider and apply to university. Here are some important matters on which they support students:

    Contacts

    Tanja Geurtsen
    Pauline Grégoire
    Andrea Prokos

    Academic Advisors are available every weekday to meet with student individually via Teams. Students may book a 30-minute appointment by sending a MIO to an advisor who will respond with an appointment time.

    Resources

    Quebec universities
    Association of Universities and Colleges of Canada
    Bishop’s University
    Concordia University
    HEC Montréal
    McGill University
    L’Université de Laval
    L’Université de Montréal
    L’Université de Québec à Montréal
    L’Université de Sherbrooke

    Ontario universities
    Carleton University
    Queen’s University
    University of Ottawa
    University of Toronto
    University Waterloo

    Applying to university in Ontario
    Ontario University Application Centre

    Additional resources on Canadian universities
    Association of Universities and Colleges of Canada
    CanLearn

    Information on U.S. universities
    Peterson’s College Search
    SAT Information
    The Princeton Review

    Canadian scholarships
    Scholarships Canada

  • AccessAbility Centre

    The AccessAbility Centre offers support services to students with diagnosed disabilities, such as learning or physical disabilities, ADHD, visual and auditory impairments and mental health, as well as temporary disabilities.

    The AccessAbility Centre and the Adapted Services Counselor offer services such as student advocacy and workshops, one-on-one coaching on learning and organizational strategies, faculty support, information for parents and help in transitioning from high school and/or to university.

    Students who provide appropriate documentation may register with the AccessAbility Centre and benefit from an Individualized Intervention Plan outlining the reasonable accommodations needed. Depending on their needs, the accommodations for tests and exams may include a quiet room, extra time, a computer with or without spell-check, enlarged print, an electronic reader and an electronic scribe. Students may also be permitted to use a laptop in class and receive class notes.

    Accommodations for online learning

    AccessAbility Centre staff can support registered students as they adapt to learning at home by providing access to downloadable resources, help with accessing course materials online and answering questions related to completing online evaluations, tests or exams.

    How to apply

    New students must submit an assessment that includes a clear diagnosis shortly after receiving their acceptance letter to attend the College. Each April and December all students receive an invitation to submit their documentation. They should email their assessment to the AccessAbility Centre. Students and their families are invited to meet with Adapted Services Counselor Dr. Ioana Constantinescu before they register for classes.

    Returning students should make an appointment with Dr. Constantinescu in Omnivox and bring in their assessment as soon as they recognize they need test accommodations. The College can provide referrals for psycho-educational testing and psychological services.

    Depending on the diagnosis, the documents should include:

    • a clear diagnosis recognized by the American Psychological Association or the World Health Organization (as listed in the DSM or ICD)
    • the name, signature and credentials of the licensed Quebec professional who made the diagnosis
    • the date of the assessment (preferably completed within the last five years)
    • a list of all tests administered and a report of all results, when pertinent
    • the impact of the disability on academic performance.

    Marianopolis will consider the assessment’s recommendations for accommodations but cannot guarantee that it will grant any. The College reserves the right to refuse any documentation that does not conform to standard Canadian post-secondary practices and may request further documentation.

    Before each on-campus test or exam, a student registered with the service should complete the Accommodation form a minimum of five days before each test or exam. Students who need help filling out the form are welcome to consult the AccessAbility Centre staff. It is not necessary to make an accommodation request for extra time on an online test or exam that can be done at the student’s own pace, unless there is a time limit specified.

    Contacts

    Adapted Services Counselor Dr. Ioana Constantinescu
    AccessAbility Technician Patricia Arbelaez
    AccessAbility Assistant Samantha Lamontagne

    AccessAbility Centre staff are available every weekday to meet with students individually via Teams . Students may book a 30-minute appointment by sending a MIO to a staff member who will respond with an appointment time.

  • Campus Store and Info Centre

    “Wayne’s World” as it’s affectionately known, is the go-to place for students to buy just about anything and to get answers to just about every question they may have. Although its physical location (A-101) is temporarily closed, its helpful staff are available every weekday to chat with students via MIO or Teams.

    Contacts

    Wayne Clasper, Student Services Clerk
    Josie Cavaliere, Student Services Technician

  • Counselling and Health

    Counselling

    Counsellors provide confidential guidance and support with mental health, career and personal issues. They also offer group sessions to educate the Marianopolis community about mental health, enable students to develop self-awareness, enrich interpersonal relationships and share concerns.

    Counsellors are available every weekday to meet with students individually via Teams. Students must book an appointment by sending a MIO to Student Services Technician Josie Cavaliere. Appointments must be booked at least 24 hours in advance and students must fill out the consent form before they come to their first appointment.

    Physical health

    Campus Nurse Anna Forlini is available to answer students’ health questions via email.

    Resources

    Counselling Resources Directory is a list of mental health support services in Montreal
    Follow the Counsellors on Instagram for weekly mental health tips

    Mental health websites and mobile apps
    Anxiety Canada
    InsightTimer
    Healthy Minds
    Headspace
    MindShift
    MoodTools
    Stop, Breathe, Think
    Together 2020 by LifeWorks

    Contacts

    Pat Baker, Psychologist
    Joëlle Elbaz, Psychologist
    Leticia Yansen, Psychologist
    Marie-Carmen Bussières-Vega, Counselling Intern
    Josie Cavaliere, Student Services Technician
    Anna Forlini, Nurse

  • Enrolment Services

    Enrolment Services is the place where prospective, current and past students can get information on admissions, scheduling, registration, student records, graduation and more. Here are answers to frequently asked questions:

    How do I get a transcript, letter of attendance or other form?

    Transcripts, letters of attendance and other official forms can be ordered easily via Omnivox, under “Document Request.” At this time, only unofficial (electronic) transcripts and letters of attendance are available. They are produced in PDF and emailed by Enrolment Services staff to other academic institutions, free of charge. You can also see your grades and your unofficial transcript by clicking on “Final Grades.”

    How do I pick up my diploma?

    As soon as your diploma has arrived at the College from the Ministry of Education, we will notify you with instructions on how to pick it up or make a request to have it mailed to you.

    How do I change my address?

    Changes of address can be done via Omnivox, in your “Personal File.”

    How do I get help with Omnivox?

    If you have forgotten your Omnivox password, you must select a new one by clicking on “Forgot your password?” If you are not prompted to enter your security answers, or if you receive an error message, select “First time use?” then add your personal information (student number, permanent code, date of birth) and create a new password. If you still need help, contact Enrolment Services Clerk Angie King.

    How do I find my permanent code?

    It can be found on your Marianopolis transcript, high school report card, Ministry of Education report card and Marianopolis ID card.

    How do I drop a course?

    To drop a course, you must meet with an Academic Advisor.

    How do I pay my tuition?

    Tuition can be paid online through most banks. Instructions for paying in-person at the College will be available at the start of the Fall 2020 semester.

    Where can I get an Attestation of Quebec Residency Status?

    The Attestation of Quebec Residency Status form is available online through the Ministry of Education.

    What do I need to know if I’m an international student?

    Check out the College’s International Student Handbook.

    Where can I see the Dean’s List?

    The College Dean’s List is published at the end of each semester in recognition of students who have achieved an overall grade average of 85% and above, having completed the number of courses required by their program for that semester. See the Dean’s List… 

    Contacts

    Angie King, Enrolment Services Clerk
    Richard Woo, Enrolment Services Technician
    registrars@marianopolis.edu

    Enrolment Services staff are available every weekday from 8:30 a.m. to 4:30 p.m. to answer students’ questions via MIO or Teams. The department email address listed above is regular monitored.

  • Financial Aid

    Various forms of financial aid are available to Marianopolis students. Most students are informed of whether they will receive financial support in the spring, well before they must confirm if they will attend the College during the next fall semester. The Financial Aid Clerk is available to chat with students individually via MIO or Teams about their financial needs.

    Contacts

    Pauline Belliveau, Financial Aid Clerk

  • Information Technology Services

    Information Technology Services (ITS) supports all members of the Marianopolis community with their technology needs while equipping the College with a wide array of technological tools for teaching and learning. ITS also supports the volunteer Tech Squad, providing students with peer-to-peer remote technical support.

    Tech Squad

    Students who are experiencing technical issues can chat with the Tech Squad via Teams. Tech Squad members monitor this open Teams page every weekday. Tech Squad staff are: Alexandra Di Pasquo, Elaine Greer and Jessica Orzechowski.

    ITS Support

    Students who are unable to resolve their technical issue with help from the Tech Squad should open an ITS Support ticket. Visit the Hub and select “My TLT Support” then “ITS Support Form.” An ITS staff member will respond by MIO with an appointment time. They may suggest an audio call on Teams to provide step-by-step guidance, but they do not offer video calls or take remote access of students’ computers.

    Resources

    Microsoft Teams Online Help and Learning Centre
    Microsoft Teams Quick Start Guide for Students (PDF)

    To login to Microsoft Teams:

    1. Go to https://portal.office.com
    2. If your teacher sent you an invitation, follow the link
    3. Sign in with your username, yourstudentIDnumber@marianopolis.com, and your usual Marianopolis password. It you have never changed your password, it is your Permanent Code followed by #.  You can find your Permanent Code on your student ID card or any school transcript.
  • Learning Resources Centre (Tutoring)

    The Learning Resources Centre is the College’s tutoring hub. Typically, a tutor and tutee meet (virtually or in person) for one hour weekly for five to eight weeks to address difficulties with specific course content. The service is provided free of charge. Tutoring is offered in Biology, Chemistry, Economics, French, Mathematics (Arts/Science), Physics, Psychology, Quantitative Methods and Western Civilization. Most tutors are Marianopolis students, while some are recent graduates.

    Eligibility

    Students who are are having difficulty in a course and are in good academic standing, that is, regularly participating in the class, may be eligible. Their teacher may be asked to confirm the student’s need for tutoring. Spaces are limited, but all efforts are made to accommodate as many students as possible, on a priority basis. Selected applicants will be contacted by MIO.

    How to apply

    Apply to receive tutoring
    Apply to become a peer tutor
    Apply to become an alumni tutor

    Resources

    Study guides and strategies
    Being an effective tutor
    Payroll Recording System for tutors. Login or register if you are first-time user.

    Economics
    Macroeconomics

    French
    Amélioration du français
    Exercices interactifs pour le niveau collégial
    Exercices pour élèves de niveau 1
    Autre banque d’exercices pour élèves de niveau 1
    Pour élèves avancés
    Pour la traduction de termes
    Signets audio et video

    Physics
    Help for Physics students

    Contacts

    Laura Paris, Learning Resources Assistant

  • Writing Centre

    The Writing Centre, on campus or online, is a place where students can improve their English and French language ability through professional support. All services are free.

    What can the Writing Centre help me do?

    • Learn and apply English and French grammar
    • Learn and practice sentence structure and write effective sentences
    • Practice speaking and pronunciation
    • Organize an essay
    • Write introductory, body and concluding paragraphs
    • Write thesis statements
    • Read more effectively
    • Self-edit, revise and rewrite graded essays

    Writing Centre staff does not comment on content or proofread assignments. Language professionals examine a sample of student work to point out the types of language errors a student makes.

    While the Writing Centre provides support in grammar, reading and writing, the Library provides help in research and citation styles.

    How do I get help?

    Writing Centre staff are available by appointment Monday to Thursday to meet with students individually via Teams. Appointments are typically offered in 45-minute time blocks.  For help with English, students may book an appointment by sending a MIO to Dr. Suzanne Daningburg. For help with French, students may book an appointment by sending a MIO to Modern Languages Chair Olivia Savescu.

    What type of help is available?

    Writing Centre services in online video or audio format via Teams:

    • One appointment or a series of weekly appointments with the Writing Professional or an English monitor. Students who could benefit from guidance in English may request one appointment or a series of appointments to reinforce their English language skills so that they can be more successful in their courses and the English Exit Exam. These sessions may include reading comprehension, grammar exercises, editing practices and error analysis.
    • Individual regular sessions with a French monitor. Students in certain French classes are automatically assigned a French monitor; for example, students enrolled in French 602-100, 602-LPW and 602-009 benefit from individual sessions with French monitors to supplement class instruction. Topics include understanding spoken and written French, pronunciation, grammar and spelling.
    • Individual weekly sessions with a French peer tutor. Students benefit from working together and, in peer tutoring, students help other students and learn from each other. Typically, both the tutor and the tutee establish goals at the beginning of the semester, with guidance from French teachers. Weekly sessions focus on areas most in need of French language support.
    • Independent study. Tip sheets on English grammar, reading and writing topics are available at libguides.marianopolis.edu/writinghelp. Students may complete the exercises included in tip sheets and review their answers with the Writing Professional or an English monitor.
    • English Exit Exam preparation. Small group online preparatory sessions provide additional focused support for comprehension, organization and expression evaluated in the Ministry of Education’s required English Exit Exam. Preparatory sessions are offered in the fall semester. Individual help is offered in the winter semester.
    • Reviewing university application essays. Writing Centre staff, along with Academic Advisors, review and comment on university application essays.

    Resources

    English

    • Vocabulary.com challenges you with questions that use vocabulary in many contexts. The method encourages learning of nuances and connotations in addition to definitions. The variety of sentence patterns provides excellent practice with sentence structure and verbs.
    • Purdue University provides clear and easy-to-understand information on everything from grammar rules to writing book reports to citation styles and essay writing.
    • The BBC is an excellent resource for developing listening, comprehension, grammar and writing skills. Videos are available in a variety of topics and listening speeds. The accents are British. Choose a level that matches your ability, complete exercises and get immediate feedback.
    • The British Council determines your skill level through a quick test. Choose lessons to improve your listening, reading, grammar and vocabulary ability. 
    • Voice of America – Learning English has vocabulary, grammar and exercises.
    • BITS ESL provides a wealth of classic stories, novels and songs in audio format at adjustable listening speeds. The text allows you to read along as you listen.

    French
    Amélioration du français
    Exercices interactifs pour le niveau collégial
    Exercices pour élèves de niveau 1
    Autre banque d’exercices pour élèves de niveau 1
    Pour élèves avancés

    Contacts

    Dr. Suzanne Daningburg, Writing Professional (for questions about English language support)
    Olivia Savescu, Chair of Modern Languages (for questions about French language support)