Frequently asked questions

Here are answers to frequently asked questions that will help students successfully navigate remote learning and get access to important information related to the pandemic. Marianopolis continues to adhere to the latest COVID-19 protocols from health authorities.

  • What COVID-19 prevention measures are in place?

    Here are the COVID-19 prevention measures that the College has put in place on campus. They have been crafted to respect public-health guidelines for the higher education sector. They may be refined and updated as the pandemic progresses. We count on everyone’s collaboration to maintain our campus as a safe and healthy environment in which to learn and work.

    • You are welcome to come to campus to use the Library, to study or to do course work, either individually or small groups of 6 people or less.
    • If you wish to come to campus, you must complete a one-time confidential health questionnaire in advance and follow the instructions it contains if your situation changes.
    • You must use only the main door and swipe your Marianopolis ID card each time you enter and exit the building.
    • The College will provide you with a surgical mask upon your arrival, which you must wear at all times inside the building.
    • You must take care to practice physical distancing and good hygiene. Security and College personnel will help to ensure that these preventative measures are respected.
    • If you would like to visit the College’s support services in person, you must make an appointment in advance.
    • The College has increased its cleaning routines and adjusted physical spaces where necessary, including closing some common areas.
    • The symptom self-assessment tool can be used if you think you may have been exposed to the virus or are experiencing any symptoms associated with it.
    • Anyone on campus who exhibits symptoms of COVID-19 will be isolated in the First Aid Room until they leave campus. All areas where they have been will be disinfected. The person must remain in isolation at home, call 1-877-644-4545 as soon as possible and follow the health guidelines provided. The Direction générale de la santé publique will contact anybody with whom a COVID-positive person has interacted at the College and instruct them on what to do.

    Students who have questions about these prevention measures can send a MIO to Maria Elena Abraham, Assistant to the Office of the Associate Dean, Student Success. Students can also check out these multilingual tools.

  • What is the format for the Winter 2021 semester?

    In October 2020, the College announced that it will offer its Winter 2021 semester mostly remotely, in a similar format to the Fall 2020 semester. The academic calendar provides the important dates and explains the time blocks that make up the semester. The College’s support services and student life continue to be offered online and on campus by appointment.

  • What is the format for the Fall 2021 semester?

    The format and calendar for the Fall 2021 semester is being developed and is expected to be announced in April 2021. The first day of classes will be August 23, 2021.

  • Can I come to campus to study or do course work?

    On February 2, 2021, the Quebec government announced that some confinement measures will be relaxed starting February 8, 2021. Colleges and universities across the province are able to progressively welcome students back to campuses for optional in-person learning activities.

    At Marianopolis, this means that while classes and evaluations during blocks 2, 3, and 4 will take place remotely as planned, some optional on-campus activities will be held during block 4. In addition, students are welcome to come to campus to use the Library, to study or to do course work, either individually or in small groups of 6 people or less, while respecting the prevention measures explained above.

  • Can I visit the Library?

    The Library’s Main Floor (C-301) remains open from 8 a.m. to 4 p.m., Monday to Friday. The Organ Loft study space (C-302)  is open from 8 a.m. to 6 p.m., Monday to Friday. Study space is limited and is available on a first-come, first-served basis.

    Visit the Library page for information on how to access the Library’s many online resources.

    To contact the Library staff, you can use LibAnswers to chat live, consult the FAQ, or submit a question. You can also email the Library at

  • How will final exams be held?

    On March 15, 2021, the College announced that some final exams during block 5 will take place on campus, while the majority will take place online. As some may be unfamiliar with the exam rooms on campus, students will have an opportunity to visit them prior to the start of block 5. A detailed exam schedule, instructions and details will be available in Omnivox at a later date.

    Students who have a health condition that puts them at greater risk for COVID-19 are required to provide medical documentation prior to April 23, 2021 to be eligible for accommodations. Please send a MIO to Maria Elena Abraham, Assistant to the Associate Dean, Student Success, to obtain the relevant form and instructions, or if you have any questions about coming to campus to write exams.

  • Will I need to write the English Exit Exam?

    The Ministry has clarified that they have waived the satisfactory completion of the English Exit Exam (EEE) as a requirement for obtaining the Diplôme d’études collégiales (DEC) for all students who were eligible to write the EEE in December 2020 and who have successfully completed all three English courses (603-101, 603-102, and 603-103) by the end of the Fall 2020 semester, regardless of when they will graduate. 

  • I’m an international student. What do I do?

    If you are an international student attending Marianopolis and you are entering Canada from abroad you must familiarize yourself with these quarantine guidelines in order to understand what is required of you when you arrive in the country. You are also encouraged to review these multilingual tools provided by the public-health authority.

  • What technology do I need for remote classes?

    You will need a laptop or desktop computer that includes a camera and microphone (built-in or installed separately) as well as a reliable internet connection.

    You will need to use various online platforms for your courses. Make sure to familiarize yourself with each of these platforms and read your course outlines carefully to find out which ones your teachers will be using to meet with students and distribute course material, assignments and evaluations.

    If you do not have access to any of this equipment, send a MIO to Maria Elena Abraham, Assistant to the Associate Dean, Student Success, and provide her with information regarding your specific situation and needs.

  • How do I attend remote classes?

    You are expected to be available during the set time block for each class as indicated in your class schedule. Your teacher will specify when you will be expected to participate in live (synchronous) sessions. Some material will be made available by the teacher to review on your own time (asynchronous). This is meant to provide you with flexibility, but it also means you will need to manage your time.

  • What if I need to be absent from class?

    Rules regarding attendance are spelled out in section 3.5 of the IPESA, the Institutional Policy for the Evaluation Student Achievement. The College understands that students may face various challenges related to the pandemic and to the new reality of remote learning. To report an absence and for any questions, send a MIO to Maria Elena Abraham, Assistant to the Office of the Associate Dean, Student Success.   

  • What if I miss a test or an assignment deadline?

    Rules regarding missed evaluations are spelled out in section 3.6 of the IPESA, the Institutional Policy for the Evaluation Student Achievement, which is the College’s main policy on academic matters. Students who miss a deadline or date for an evaluation must inform their teacher of the reason immediately and provide any supporting documentation that is requested.

  • How can I see my teacher outside of class time?

    All teachers hold regular office hours on a virtual platforms. Each teacher will specify their office hours on the course outline. Teachers also use MIO to communicate with students individually and set up one-on-one or small group appointments as needed.

  • How do I drop or change courses or programs?

    You must meet virtually with an Academic Advisor to drop courses or change your program. You can make an appointment via Omnivox using the “Academic Advising Appointments” module. Special virtual drop-in hours (no appointment necessary) will be available for students who wish to drop courses and will be announced in Omnivox. Visit the Support Services page, under Academic Advising, to learn more.

  • How can I get help with academic or personal issues?

    Visit the Support Services page to see the kinds of help available and whom to contact. The Student Guide also provides details on weekly office hours when you can drop in without an appointment to meet with support staff. You can also send a MIO to Maria Elena Abraham, Assistant to the Associate Dean, Student Success, if you have any questions regarding your specific situation.

  • How do I get help with Omnivox?

    Workshops are being offered this semester to help students navigate Omnivox and Lea Classroom. If you would like additional information about these workshops, please send a MIO to AccessAbility Assistant Samantha Lamontagne.

    If you have forgotten your Omnivox password, you must select a new one by clicking on “Forgot your password?” If you are not prompted to enter your security answers, or if you receive an error message, select “First time use?” then add your personal information (student number, permanent code, date of birth) and create a new password. If you have forgotten your permanent code, It can be found on your Marianopolis transcript, high school report card, Ministry of Education report card and Marianopolis ID card. If you still need help, email

  • How can I get a transcript, diploma or official form?

    Transcripts and letters of attendance can be ordered easily via Omnivox, under “Document Request.” You can also see your grades and your unofficial transcript under “Final Grades.”

    Diplomas are issued by the Ministry of Education upon confirmation by Marianopolis that the student has satisfied the government’s conditions for the certification of studies. As soon as your diploma has arrived at the College from the Ministry of Education, we will notify you via Omnivox with instructions on how to pick it up or make a request to have it mailed to you.

    Official forms are also available via Omnivox, under “Document Request.” The Attestation of Quebec Residency Status form is available online through the Ministry of Education.

    If you need help accessing official documents, send a MIO to Angie King, Enrolment Services Clerk, or Richard Woo, Enrolment Services Technician.